Practice --> Part 4: Talk


Listen to the talk. Then read each question and choose the best answer:

Script:
You have reached Tristar′s automated account information line. Our records indicate that you have a current balance of forty-two euros. Your next payment is due on January 18th. If you would like to make a payment now, please press one. For details of the charges on your bill, please press two. To speak to a customer service representative, please press nine. To repeat these options, please stay on the line.
1. How can the listener reach a customer service representative?
A. By selecting option "nine"
B. By saying the word "zero"
C. By staying on the line
D. By calling another number
Explain:
  A. The listener is instructed to press nine to speak to a customer service representative. In other words, the listener should select option "nine".
  B. Saying the word "zero" is not mentioned in the message.
  C. By staying on the line, the listener would hear all of the options again, not reach a customer service representative.
  D. The listener is instructed to press a particular number on their phone, not to hang up and call another number.
2. What is the recording mainly about?
A. Hours of operation
B. Account information
C. Order information
D. Mailing instructions
Explain:
  A. The speaker does not give any hours of operation.
  B. The speaker announces that the caller has reached an account information line and then gives information about the caller's account, such as the current balance and the date the next payment is due, so is the correct answer.
  C. The message is not about an order.
  D. The speaker gives some instructions, but the message is not about mailing instructions.
3. What will happen on January 18?
A. A payment will be due.
B. An order will be shipped.
C. An account will be opened.
D. An office will be closed.
Explain:
  A. In the message, the speaker says your next payment is due on January 18, so this is the correct answer.
  B. In the message, the speaker says your next payment is due on January 18, so this is the correct answer. There is no mention of anything else happening on January 18, so this choice is incorrect.
  C. In the message, the speaker says your next payment is due on January 18, so this is the correct answer. There is no mention of anything else happening on January 18, so this choice is incorrect.
  D. In the message, the speaker says your next payment is due on January 18, so this is the correct answer. There is no mention of anything else happening on January 18, so this choice is incorrect.
Total: 206 page(s)
Score: 0/10
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