Dear Mrs. Jones,

Thank you for your letter of May 15th. I am very sorry that the handle of your new pan broke. I have (1)............... asked our supplies office to replace your pan.
(2)............... every product very carefully, but, as with every large company, (3)............... a faulty product does pass through. I apologize for the inconvenience.
Please enjoy the $50 gift voucher attached to this letter. I hope you will continue to shop at Headway Hardware.

Sincerely,
Alex Morgan
Quality Control
Headway Hardware