Vocabulary --> Management Issues --> Quality Control --> Word to practice

Listen to the talk. Then read each question and choose the best answer:

Script:
We assure you that all our products go through strict quality control. All defective products are thrown out before they leave the factory. You can be sure that all our products that reach the store have been thoroughly inspected to make sure they conform to our high quality standards. If for any reason, however, you perceive a defect in one of our products or are not completely satisfied with it for any reason at all, you can take it back to the store for a one hundred percent refund, no questions asked.
1. Who is this talk directed at?
A. Customers.
B. Store employees.
C. Factory workers.
D. Product inspectors.
2. What can a customer do with a defective product?
A. Send it back to the factory.
B. Return it to the store.
C. Show it to an inspector.
D. Ask for a new product in exchange.
3. When is a product inspected?
A. When the customer returns it.
B. Before it leaves the factory.
C. When it reaches the store.
D. Before the customer takes it home.
Score: 0/10
No.DateRight ScoreTotal ScorePercent