1. When Ms. Tan has to go on business travel, she calls the staff at her favorite travel  . They remind her to make sure that she takes a   passport on her trip. Once her reservations have been made and confirmed, the travel agent will issue a ticket and an  . Before leaving for the airport, she calls the airline to check if the flight is on time and has not been  .
At the airport, after checking in her suitcase at the check-in counter, since she is   from taking more than one piece of carry-on luggage onto the plane, Ms. Tan receives her   card. She will present this at the gate when it is time to   her flight. She is told to be at the gate 15 minutes before the flight is to  . During the flight, the attendant may offer her a  , and she can even request a   if she is cold. The captain will make   during the flight to let the passengers know at what altitude they are flying, and when they may expect to arrive at their destination.
Once the flight has landed, Ms. Tan disembarks and must first go through customs, before proceeding to the baggage   area to retrieve her suitcase. After this, she will take a cab to the hotel where she is staying, so she can rest and prepare for her meeting the next day. She will also reconfirm her return flight a day or two before she leaves to return home.